Neyu Edition Smooth Black

Delivery & Returns

Delivery Information

• Global Shipping: We proudly offer secure international delivery, ensuring our exclusive collections reach discerning clientele worldwide.
• Domestic Transit: Deliveries within Canada arrive swiftly, with an estimated transit time of 5 to 6 business days. We partner with prestigious logistics providers, including Canada Post, Purolator, DHL Express, and FedEx, to guarantee the secure handling of your acquisition.
• Shipping Privileges: We are pleased to provide complimentary standard delivery on all orders exceeding C$90. For curated selections below this threshold, a standardized flat-rate fee of C$15 will apply.

Returns & Exchanges

• 30-Day Guarantee: We offer a 30-day return and exchange privilege from the date of delivery, allowing you to experience our Polène creations with absolute confidence.
• Complimentary & Flexible Returns: We cover all return shipping costs for your convenience. Furthermore, you are not restricted to a specific logistics provider; you retain the complete flexibility to utilize any trusted local courier of your choice to dispatch your return parcel.
• Condition Standards: To preserve the uncompromising quality of our boutique, merchandise must be returned in its original, unworn condition. Please note that pieces exhibiting artificial damage, post-purchase alterations, or obvious signs of wear that compromise secondary resale are strictly ineligible for a return or refund.